FAQ

Your questions, our answers

Sure, self-service might sound unusual at first. But it's really simple!

How can I rent a bike?

You can easily book through this website, and all availabilities are shown to you live.

You pay online (credit/debit card, PayPal, EPS, iDEAL, Google Pay, Apple Pay).

After booking, you will receive an email with a PIN code for our pickup station and an assignment to bicycle numbers according to your selection.

Please note that the PIN code is only valid during the rental period. 

What is your cancellation policy?

You have changed your plans? No problem: cancel up to 1 hour before the rental begins, and you'll receive 90% of the rental price back.


We don't care about the reason for the cancellation, and all it takes is a click on the cancel button in your confirmation email.

How do I return the bike?

Before the rental period ends, you must return and lock the bicycle. To do this, use the same code that you used for the pickup.

Please note that this code is only valid until the end of the rental period. Therefore, please be punctual.

Are the bikes suitable for children?

We have a 24-inch E-bike for children in Faak am See (suitable for those approximately 140 cm tall).

Our smallest frame size for "regular" bikes (S) is suitable for a height of around 1.55m. This can therefore be suitable for children aged 12 and up.


However, it is the responsibility of the guardians to decide if a child is mature enough to handle an E-bike.

How do you deal with damages?

We expect each renter to return the bicycle, along with its accessories, in the condition they received it. Of course, damages can occur: these must be reported to us by the renter, and the bicycle will be immediately taken out of further rentals.

The deductible for self-inflicted damages (and theft) can be reduced with our optional insurance (by 50-100%, simply add the appropriate insurance option to the cart when booking).

Will the battery be full?

For full-day rentals (at least 9 hours), you will have a fully charged battery.

For shorter rentals (4 or 6 hours), we cannot guarantee that the battery will be fully charged at the start of the rental, as we sometimes have more than one rental per day. However, in most cases, the battery will be sufficient even for shorter rental periods, as our batteries are very large. Additionally, you can always take the charger with you.